Return Policy

Our Return Policy

We will make sure all the led video wall products like LED display screens,led video processors, led sending cards, led receiving cards, led power supply..etcs are brand-new before delivery.

cwledscreen declares the Return Policy as the following conditions.

IN NO EVENT SHALL THE DIRECT VENDOR’S LIABILITY FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THE PRODUCT, DISK, OR ITS DOCUMENTATION EXCEED THE PRICE PAID FOR THE PRODUCT.

The direct vendor makes no warranty or representation, expressed, implied or statutory with respect to the contents or use of this documentation, and especially disclaims its quality, performance, merchantability, or fitness for any particular purpose unless stated by cwledscreen.

The buyer may return all undamaged items purchased at cwledscreen within 30 days of the original delivery. Unless the product is defective or the return is a direct result of cwledscreen’s error, a restocking fee of 30 percent of the original cost stated in the invoice will be added. No returned merchandise will be accepted by cwledscreen without a Return Material Authorization (RMA) made by a cwledscreen Officer. 

Order Cancellation

a) Cancellation of an order will be charged with a 30% restocking fee.

Refund Terms

a) Withstanding the warranty policy and any sections recorded to this document; the buyer will be charged 30 percent of the original invoice restocking fee when returning the purchased product. The remaining balance will be credited in the form of original payment unless stated otherwise withstanding warranty policy and any other policy document relating to Section 2.

b) Withstanding the warranty policy and any sections recorded to this document; the distributor shall apply for an RMA within 30 days upon receiving of the purchased product for a refund of the purchased merchandise. Invoice shall be submitted along with the RMA form for a refund to be given.

Refused Package

a) Withstanding the warranty policy and any sections recorded to this document; the distributor will be charged 30 percent of the original cost stated in the invoice when the receiver refuses package.

b) Withstanding the warranty policy and any sections recorded to this document; the distributor will not receive a refund for a returning package if the package is lost while being returned after the refusal.

c) Withstanding the warranty policy and any sections recorded to this document; In case the package is lost due to a fault by cwledscreen. Deliverer,the buyer may receive a refund or an exchange of the purchased merchandise if an insurance fee of $5.00 is stated in the invoice of the purchased merchandise.

Returning Shipments or Packages

a) Withstanding the warranty policy and any sections recorded to this document; the buyer must afford the shipping cost from buyer’s address to cwledscreen’s address.

b) Withstanding the warranty policy and any sections recorded to this document; the buyer is responsible for all returning packages.

c) The package shall be returned in its original packaging or new packaging.

d) Withstanding the warranty policy and any sections recorded to this document; cwledscreen. will not be responsible for the damaged or lost returning package caused by any parties who relate to shipment.

e) Withstanding the sections above, the buyer shall provide all forms of documents relating to the returning package to cwledscreen, when returning purchased merchandise.

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Guangzhou Cheng Wen Photoelectric Technology
Professional Manufacturer of LED Screen Display with 15 Years Experience. Welcome your consultation.